How do I know when my parcel will be delivered?
You can track your parcel to find out exactly when you can expect your order to be delivered.
Looking for your tracking number? Find it in your order confirmation email or in your customer account on our website under "Orders".
I wont be home at the time of delivery
At the time your parcel is expected to arrive, someone should be at home to accept delivery. Don't worry if this is not possible for any reason - our delivery partner will usually make more than one delivery attempt.
If your parcel has been delivered to a neighbour or another location, our delivery partner will leave a card with the relevant information for you. Alternatively, you will receive an e-mail or text message informing you of the current status of the order or delivery.