Submit a request – KoRo Helpcenter

Please note:

You can only change the address of an order if the parcel has not yet been dispatched. If it has already been dispatched, you may be able to have it redirected by the shipping service provider.

Please note:

You can cancel your order independently in your customer account within the first hour. As soon as the order is being processed, we can no longer guarantee that the cancellation can still be carried out.

Please note

Your order may be split over more than one package. You can find all the information and shipping numbers on your KoRo profile at "Orders".
Want to know the current Status of your order?
Just look here

Please note!

You will only receive the invoice for an order once the order has been fully completed.

Please note

Unfortunately, we cannot make any subsequent changes to invoices. Therefore, please always make sure that all data provided is correct!

Create a complaint (to create a complaint, please use this link)

Returns conditions: Click here
To create a return, please use this link: Click here