You want to return something?
We are sad to hear that you do not want to keep all your KoRo products. In general, you may return products products within 14 days after their delivery.
Note: Your return will only be accepted if the product arrives back at our warehouse in its original, unopened packaging, with the quality seal intact. If you have received a damaged item or have another problem with your item, please use this link to create a complaint. We will try our best to resolve your issue in a timely manner.
Are there any cost associated to return an item?
No. There are no costs to returning items within the returns period. We will provide a free returns label for returning your order or individual products.
How can I obtain a return label for Ireland?
Please use our returns form to obtain a free returns label.
Simply enter your order number and the e-mail address used for the order. Then select the product you would like to return and the reason for the return. After confirmation, you will immediately receive the returns label (or QR code) and a returns form. Please put the form in the parcel so that the colleagues in the warehouse can quickly allocate and process your return. Attach the returns label to the outside of the shipping box so that it is clearly visible. You can now hand over the parcel to the relevant shipping service provider.
Note: Please keep your proof of shipping in a safe place. In case something goes wrong and your return is lost during shipping, for example, you can prove that the parcel was sent in correctly. If no proof of posting can be provided in the event of a lost return, we will unfortunately not be able to issue a refund.
How can I obtain a return label for the UK?
We do not offer returns from the UK. If you have an issue with your order, please contact our customer service team here.
How long does it take for my return to be processed?
After we receive and process your return successfully, we immediately refund the money. The processing of a return can take between 10-14 working days. We thank you for understanding and being patient with us!
Still waiting for your return to be refunded? Please have a look here!