Where can I redeem my voucher or discount code in your shop?
Do you have a voucher that you would like to use for your KoRo order? You are welcome to redeem the voucher code in the shopping basket under "Enter discount code".
Where can I find the field where I can redeem my voucher code?
Click on the shopping basket symbol at the top right of the shop to redeem your voucher. The "Enter discount code" field will appear in the window that appears or directly in the shopping basket. Now enter your code - please note that it is case-sensitive. Confirm your entry with the small tick and continue to "Go to checkout". You should be able to see the updated amount immediately.
Please note: Unfortunately, it is no longer possible to insert a code in the final order step. However, if the order has not yet been sent, you can return to the shopping basket and insert the code there.
How does payment with a voucher work?
If the voucher value does not fully cover the invoice amount, you should select one of the payment methods listed to pay the difference.
If the voucher shows a higher amount than the value of your current order, the remaining amount will of course be retained. You can then simply redeem the remaining amount on your next order by entering the code again in the shopping basket.
Is it possible to combine multiple voucher and discount codes?
Yes and no, unfortunately not all discount and voucher codes can be combined.
You can combine as many gift vouchers or vouchers as you like: For example, if you have received two €20 vouchers for your birthday, you can easily use them in one KoRo order.
Percentage discount codes can be combined with value vouchers, but not with other discount codes. So unfortunately you cannot combine your 5% discount code with other 5% or 10% codes. Sorry about that!
How does the refund work if a discount or voucher code was used with the order?
If you paid for your order with a voucher, the refund will also be made in the form of a voucher, never in cash. The respective amount should be credited back to your voucher. If you have any questions, please contact us, stating your order and voucher number.